Adstic

Frequently asked

Questions, answered

  • Is there a free trial?

    Yes — 7-day free trial on every plan. No restrictions, no commitment. You can cancel any time before the trial ends without being charged.

  • How long does it take to connect Facebook?

    About 5 minutes. You need a free Meta Developer account and the Page you want to manage. Our assistant guides you step by step.

  • Will the replies sound like me?

    Yes. During the first conversation we ask short questions about your business and brand voice. The assistant mirrors your tone, language, and style. You can also turn auto-reply off and review every reply.

  • What if I exceed the monthly AI usage?

    Nothing stops working. Once you pass the included usage, overage runs at cost (~€0.003 per comment reply). You see live usage in the app and can pause auto-replies any time.

  • Which languages are supported?

    The assistant understands and writes in 30+ languages including Bulgarian, English, German, Spanish, French, Italian, and Romanian. It replies in whatever language the message was sent in.

  • Is my data safe?

    All Meta credentials are AES-256-GCM encrypted at rest. We use Stripe for payments — we never see your card details. Servers are EU-hosted (Frankfurt).

  • Can I cancel anytime?

    Yes. One click in the customer portal. No questions, no retention scripts. If you have an active subscription it runs until the end of the paid period.

  • What's included in the Agency plan?

    Up to 50 Facebook Pages, multi-tenant client workspaces, monthly PDF reports, white-label option (your logo on reports), bulk auto-reply rules across all pages, API access for integrations, dedicated success manager, and SLA with 4-hour response on support tickets.